Have a question? Need to make a change? International travel review? Submit a support ticket: 

Note: Please Submit a Freshdesk ticket if the FAQs did NOT answer your question.

Tip: You may send multiple inquires via one support ticket.


Step 1:  From the STP Freshdesk landing page, click on New Support Ticket.



Fill in all required fields.

Step 2: Enter your name in the Name field.



Step 3: Enter your email address in the Requester field.



Step 4: Click on the "Regarding" section drop-down menu and select "Finance, Security and Travel". Once selected a subcategory field will appear.

Step 5: Select one of the options from the "Subcategory" drop-down menu: Travel Approval, Travel Advance, Travel Reimbursement, PTO Approval, Time Cards, Concur, TriNet, etc.

Step 6: Enter a detailed description of the issue. The attachment field is optional. (Always add screen shots when possible!)

Step 7: Check the CAPTCHA and submit.

You will be redirected to the STPF Freshdesk home page.